Corporate threats and opportunities can quickly emerge from social media and impact your business.  It’s all too common for large pharmaceutical corporations to be the last to know when a critical issue is spreading virally online.  That’s why leading companies turn to ListenLogic’s Social Listening Intelligence Center (SLIC) to actively monitor online and social media to manage their reputation and drive outreach.

ListenLogic’s Social Listening Intelligence Center (SLIC) is a state-of-the-art, fully-managed social media listening and intelligence solution that actively identifies, analyzes and escalates critical issues to key stakeholders across the pharmaceutical enterprise, from executive management to corporate communications and medical affairs.  ListenLogic highly trained real-time analysts leverage proprietary data-mining technology and methodologies to actively monitor both known and unknown issues and notify your company stakeholders daily when events arise and measure the impact throughout duration.

Social Intelligence Command Center

Social Listening Intelligence Center (SLIC) addresses the needs of executive, corporate communications, investor relations, human resources, medical affairs, marketing and security stakeholders to manage risk by monitoring conversations on social networks, blogs, forums, media and news sites in real-time.  The social command center looks out for broad business issues, including:

  • Executive team reputation
  • Safety and security
  • Corporate brand reputation
  • Finance earnings, shareholder meetings
  • Corporate and product misinformation
  • Labor issues
  • Corporate regulatory non-compliance
  • Competitive intelligence

Real-Time Tracking and Response

ListenLogic’s social command center offers enterprise listening, analytics and social outreach, including:

  • Dedicated desk, manned by real-time analyst team
  • Identification of threats, crisis, legal, HR and service issues
  • Measuring and reporting of known and unknown threats
  • Escalation of outreach opportunities to PR, Marketing and Customer Service
  • Available in 13 languages with global coverage